Infographic: How to Enhance the Customer Experience

Customer centricity is key to generating higher revenues and profits. For example, a rise of as little as 5% in customer retention increases profits by up to 125%. So how can customer retention be improved? And what metrics are important to incorporate into a research program to enhance customer experience?

To find out how you can enhance your customer experience, check out the infographic below.

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How to enhance the customer ex smaller

 
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